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IAG welcomes customer focused EQC claims process

28 June 2021

The model we've helped put in place will improve outcomes for Kiwis affected by natural disasters.

IAG welcomes customer focused improvements to EQC claims process

The country’s largest general insurer, IAG (the company behind State, AMI, NZI, Lumley and Lantern), welcomes changes to the EQC claims process which come into effect on June 30, 2021.  

IAG New Zealand’s Executive General Manager Claims, Dean MacGregor says, “we’ve been helping Kiwis recover from natural disasters for many decades and we know all too well that when disaster strikes, our customers simply want the information and support they need to put their lives back together as quickly as possible.

“IAG has worked closely with EQC, ICNZ and the broader insurance industry to drive these changes because our customers have told us time and again that dealing with multiple agencies to settle insurance claims adds complexity and pain points to the total recovery process.

“We’re confident the new model we’ve helped put in place will improve outcomes for Kiwis affected by natural disasters.  Private insurers can now act on behalf of EQC to process their claims, giving customers a single point of contact. We hope that most New Zealanders will never need to experience the new model first hand, but, if they do, it will help make their recovery experience as seamless as possible.”

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