We are continuing to monitor the impacts that COVID-19 is having across our business – we have a dedicated team working on our customer support measures during this crisis and this is a priority for us.
It’s our intention that any additional benefits arising from the COVID-19 lockdown and travel restrictions will ultimately flow through to our customers.
Our immediate focus has been supporting our vulnerable customers facing financial hardship, and as a consequence, we established a customer care team for this specific purpose on 31 March.
We have a range of measures already in place to support our customers who are experiencing financial hardship. Further details on these measures can be found on our website here and here. These measures include, deferred premium payments (for small businesses), different premium payment options and policy coverage changes.
We're encouraging customers who may be facing hardship to contact us as soon as possible so that we can provide them with tailored assistance options on their policy.
We will continue to constantly monitor the situation and our position to ensure we are there for our customers through these unprecedented times.