New Zealand’s largest general insurer on standby to support customers

AMI, State and NZI Insurance are here to help customers affected by Cyclone Hale.

As of this morning, claims for property damage are low, but we expect more claims to come as the storm progresses and our customers are able to assess any damage. So far, claims have come from Northland, Auckland and the Bay of Plenty, with the majority relating to leaking roofs due to heavy rainfall.

Executive General Manager Claims for AMI, State and NZI, Wayne Tippet said, “So many New Zealanders suffered from wild weather in 2022 and I’m sure this is the last thing people want to start the new year. While the impact of these severe storms can be devastating, we are here to help any of our customers who need us.

“As New Zealand’s largest general insurer, our dedicated Major Event Response team means we are well prepared to respond to severe weather wherever it may occur across the country. We have our assessors and suppliers on standby across all areas impacted by Cyclone Hale.

“We encourage customers who are safe and out of immediate danger to contact us online or over the phone so we can provide essential support such as emergency temporary accommodation, and of course, to lodge any claims.

“We will have our assessors on the ground in affected areas as soon as it is safe to do so.”

How to make a claim

Often during a storm or flood, it’s difficult to know the full extent of damage to your home, business, vehicle or contents, especially if you need to leave your property.

We encourage AMI, State and NZI customers to get in touch once they have had a chance to assess the damage and it is safe to do so.

The quickest way to make an insurance claim is online, but they can also give us a call.

NZI customers should contact their broker.

Disaster Claims Hubs

We have information relating to issues such as emergency repairs, flooded carpet, evacuations, temporary accommodation and the process for lodging claims on our Disaster Claims Hubs:

AMI: https://ami.custhelp.com/app/disaster-claims-hub

State: https://statenz.custhelp.com/app/disaster-claims-hub

NZI: Contact your broker. For general advice, go to https://iagnz.custhelp.com/

Insurance tips

What to do if your property is damaged during a storm:

• Ensure you and your whānau are safe first. Follow all advice from Civil Defence.
• If you need to make a claim, as soon as you’re able to let us know about any damage to your property, the sooner we can help – especially if your home becomes uninhabitable or we need to arrange temporary accommodation for you, your family, and your pets.
• Be careful not to return to your home or business until it’s safe to do so and avoid anything that could potentially cause more damage.
• You can do temporary 'make safe' repairs to make your home safe and weathertight, such as boarding up broken windows, just try to take photos before you do so. Where possible, please contact us before you engage a tradesperson or make any non-urgent repairs.
• It’s okay to start to clean up if you’ve been affected by flooding, especially if it can prevent further damage, but remember it’s best to treat all flood water as blackwater (i.e., contaminated with sewerage), so make sure you stay safe by wearing heavy duty gloves, boots, and a face mask.
• If water has entered your home or business, turn off the power at the mains and ensure an electrician has checked the power supply before turning it back on.
• If your home or business is without power, you should turn your appliances off at the wall in case of a potentially damaging power surge.

What to do if your vehicle is damaged during a storm:

• If your windscreen has been damaged or your car has been flooded, please don’t attempt to drive it. 
• There is no hurry to make a claim, but as soon as you’re able to let us know about any damage to your vehicle, the sooner we can help – especially if you have cover for a temporary vehicle that we can arrange for you.
• If your vehicle needs to be towed, remember to remove any personal items if you can, and make sure it’s securely locked with no keys left inside – the tow team will get in touch to pick your keys up instead.
• Also, if you have contents insurance, let us know if any items in your car were damaged.

Wild Weather Tracker

For historical context, weather-related insurance claims data for AMI, State and NZI is available in our six-monthly Wild Weather Trackers.

From September 2021 – February 2022 we recorded ten major storms, including ex-tropical cyclone Dovi in February. During this period, we received 8,293 weather-related claims from our customers, an increase of 32% compared to September 2020 – February 2021.

More: Wild Weather Tracker September 2021 – February 2022

More: Wild Weather Tracker March 2022 – August 2022