Contact Us

We’d love to talk more.  Don’t hesitate to get in touch if you’ve got questions or want further information about who we are and what we do.

Head Office

NZI Centre
1 Fanshawe Street
Auckland 1010
New Zealand

Private Bag 92130
Victoria Street West
Auckland 1142

Customer contacts

For all your enquiries about policies or claims please visit one of our brand's websites or contact our teams

NZI

Contact your broker

Contact your broker

Media

Insurance fraud

To report insurance fraud, please contact our fraud team

Fraud team

Extra Care and Support

If you're experiencing circumstances where you'd benefit from extra care and support, or have additional accessibility needs, we've put together some information on how we can help.

Complaints

For information on making a complaint

Fair Insurance Code

As a member of the Insurance Council of New Zealand (ICNZ), we abide by the ICNZ Fair Insurance Code.

Making a complaint

If you are unhappy with something we’ve done, we want to hear from you.